Important notes for your trip

Book as soon as possible

Award availability is subject to change at any time. To ensure you get the flights you want, we recommend booking as soon as possible.

All amounts in Australian Dollars (AUD)

All tax amounts quoted in this document are in Australian Dollars (AUD) unless specified and are subject to change.

Ensure your flight is “ticketed”

There is a difference between a flight "reservation" and the flight "ticket" being issued (known as "ticketing"). Sometimes ticketing follows immediately or overnight after a booking was made, but sometimes it can take days or even weeks, if the flight is some way into the future and your booking has been flagged for manual processing. It is your responsibility to ensure your flights are ticketed. You may need to contact the airline if you have not received a ticket number within 24 hours of booking, as you may lose your flight/s if the booking is not ticketed within a few days.

Take up travel insurance

We highly recommend that you purchase appropriate travel insurance for your trip.

International Travel Requirements

It is your responsibility to ensure you have the necessary documentation (including a valid passport and visas, if required) for your destination.

Please familiarise yourself with the entry requirements for your destination/s, and any transit requirements that may apply when transiting via intermediate airports. These requirements could change between now and your departure date.

Please confirm the latest requirements shortly before commencing your journey.

Disclaimer

Our service is to provide information about award flight availability and booking options, using the information provided by the client and available at the time this report was prepared. Bookings made because of our advice are entirely at the risk and cost of the client. It is the client's responsibility to ensure that their booking made online or over the phone becomes "ticketed" before the flight. Frequent Flyer Concierge is not responsible for booking outcomes, flight schedule changes, delays, cancellations, or other airline or government actions.